Polisi Pulangan & Bayaran Balik

Al Sara Fashion

     (SA 0253871-A)
NO. 236, 2ND FLOOR KWC KENANGA WHOLESALE CITY, NO 2 JALAN GELUGOR, PUDU, KUALA LUMPUR


Sila hubungi kami di (alsarafashionkl@gmail.com) atau( 0102791235) jik

a anda mempunyai pertanyaan atau keraguan.

Barang / produk yang dikembalikan akan diperiksa bersama-sama dengan resit dan barang harus dalam keadaan baik. Pembungkusan juga harus dalam keadaan asal dalam bekas penghantaran asal seperti yang diterima. Sekiranya barang / produk telah digunakan atau dirosakkan oleh pelanggan, tidak akan ada pengembalian wang. Al Sara Fashion juga tidak akan bertanggungjawab sekiranya penghantaran anda hilang semasa transit kembali. Setelah kami memeriksa dan mengesahkan barang / produk, pelanggan akan menerima bayaran balik mereka dalam 14 hari bekerja setelah pengesahan.Sila kembalikan pembelian anda ke alamat berikut:

Shipping Policy

 

Thank you for visiting and shopping at alsara.my Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method

Estimated delivery time

Shipment cost

POS Laju

3-5 business days

RM 10

DHL

2 business days

RM 12

 

 

 

 

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

Alsara.my is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

alsara.my is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

International Shipping Policy

 

We currently do not ship outside Malaysia.

 

We ship to the following country outside Malaysia

 

Country

Estimated delivery time

Delivery Fee

Singapore

10 days

RM 20

 

 

 

 

 

 

Return & Refund Policy

 

Thanks for shopping at alsara.my.

 

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

 

You have 30 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Your item must be in the original packaging.

 

Your item needs to have the receipt or proof of purchase.


 

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

 

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

If you receive a refund, the cost of return shipping will be deducted from your refund.